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Frequently asked questions
Who owns Salt and Light Official?
Salt and Light Official is an Australian, family-operated online skincare, beauty and wellness retailer based in Victoria. We are passionate about making premium, professional skincare more accessible while providing the personalised service and care you would expect from a boutique experience. Our philosophy is simple: Clean. Clinical. Curated.
Where is Salt and Light Official based?
Salt and Light Official is based in Victoria, Australia, and delivers skincare, beauty and wellness products Australia-wide. For customers in selected Melbourne suburbs, we also offer our Skin Concierge Service, providing convenient local delivery within 24 hours to eligible postcodes.
Where can I buy professional skincare in Melbourne and Victoria?
You can shop professional skincare online with Salt and Light Official, a Victorian-based Australian skincare retailer offering a carefully curated selection of professional and results-focused brands. We deliver throughout Melbourne, Victoria and Australia, with 24-hour Skin Concierge delivery available in selected Melbourne suburbs. We also offer complimentary personalised skincare consultations if you would like help choosing products for your skin concerns, goals or routine.
Where can I buy professional skincare online in Australia?
Salt and Light Official offers professional skincare, beauty and wellness products online with delivery throughout Australia. Our range includes carefully selected cleansers, serums, moisturisers, exfoliants, eye care, SPF, makeup, self-tan, hair care, body care and targeted skincare solutions from leading professional brands. Customers can also access complimentary personalised skincare consultations for guidance when choosing products.
Is Salt and Light Official an authorised stockist of professional skincare brands?
Yes. Salt and Light Official is an authorised Australian stockist of selected professional skincare and beauty brands, with products sourced through authorised Australian distribution channels. Our range includes brands such as DP Dermaceuticals, O Cosmedics, 1SKIN, Medik8, Ginger & Me, Neurocosmedics, TR Pro+, Frank Simple, SUZY and other carefully selected professional ranges. Purchasing from an authorised stockist helps provide confidence that you are receiving genuine products that have been supplied and handled through appropriate distribution channels.
What makes Salt and Light Official different from other online skincare stores?
Salt and Light Official combines the convenience of online shopping with the personalised care of a boutique skincare experience. Rather than offering an overwhelming selection, we carefully curate professional, results-focused skincare, beauty and wellness products that we believe offer genuine value. Our customers can also enjoy:Complimentary personalised skincare consultationsBuy Any 3, Get 1 Free Free standard Australia-wide shipping on orders over $10024-hour Skin Concierge delivery in selected Melbourne suburbsA carefully curated selection of trusted professional skincare brandsOur aim is to help make choosing professional skincare simpler, more personal and more rewarding.
Do you offer personalised skincare consultations?
Yes. Salt and Light Official offers complimentary personalised skincare consultations to help you choose products suited to your individual skin concerns, goals and existing routine. Consultations are available by phone, email or SMS, and you can also send images if you would like us to better understand your skin concerns. Whether you are looking for help with hydration, blemishes, pigmentation, ageing skin, sensitivity or simply building a better routine, we can help you navigate the options. Consultations can be booked online.
Do you offer 24-hour skincare delivery in Melbourne?
Yes. Our Skin Concierge Service provides local delivery within 24 hours to selected Melbourne suburbs. The service is currently available to eligible addresses in postcodes 3104, 3105, 3106, 3107 and 3108. Local Skin Concierge delivery is $14.95 or complimentary on orders over $100. For customers outside these areas, we offer standard and express delivery throughout Australia.
What professional skincare brands do you sell?
Salt and Light Official stocks a carefully curated selection of professional skincare, beauty and wellness brands, including DP Dermaceuticals, O Cosmedics, 1SKIN, Medik8, Ginger & Me, Neurocosmedics, TR Pro+, Frank Simple, SUZY and other selected ranges. We choose products with a focus on quality, professional formulations, skin health and visible results rather than simply offering the largest possible range. Our brand and product selection may change as we discover new products that align with our philosophy of Clean. Clinical. Curated.
How do you ensure your skincare products are fresh?
We purchase stock thoughtfully and carefully manage our inventory to help maintain fresh, current product batches rather than unnecessarily holding large volumes of stock. Our professional skincare products are sourced through authorised Australian distribution channels and stored appropriately until they are dispatched to our customers. This considered approach allows us to focus on a curated range while maintaining the quality and integrity of the products we send.
What special offers does Salt and Light Official provide?
We believe premium skincare should also offer genuine value. Salt and Light Official offers Buy Any 3, Get 1 Free across eligible products, with the offer applied automatically where applicable. We also provide free standard Australia-wide shipping on orders over $100, as well as complimentary personalised skincare consultations. Customers within eligible Skin Concierge areas in Melbourne also receive complimentary local delivery on orders over $100. From time to time, additional brand or seasonal offers may also be available.
How much is shipping within Australia?
We deliver throughout Australia.Standard shipping: $14.95Express shipping: $17.95Free standard shipping: Available on orders over $100Customers in selected Melbourne postcodes may also be eligible for our 24-hour Skin Concierge Service, which is complimentary on orders over $100.
What types of skincare and beauty products do you offer?
Salt and Light Official offers a curated selection of professional skincare, beauty and wellness products, including:CleansersSerums and facial oilsMoisturisers and hydratorsEye careExfoliatorsVitamin A and retinal skincareBrightening and pigmentation productsBlemish and breakout careSPF and skin protectionMakeupSelf-tanBath and body careHair and scalp careCandles and diffusersNutrition and wellness productsSkincare bundles and value setsYou can shop by product category or skin concern, and our complimentary skincare consultation service is available if you are unsure where to begin.
Can you help me choose products for a specific skin concern?
Yes. We can help you navigate products for concerns such as dryness and dehydration, blemishes, uneven skin tone, pigmentation, ageing skin and maintaining a healthy skin barrier. Because every person's skin is different, we believe skincare recommendations should be personalised rather than based solely on trends. You can book a complimentary skincare consultation and we can help you build or refine a routine based on your individual needs.
Are your products cruelty-free, paraben-free and formaldehyde-free?
Yes. All products available at Salt and Light Official are cruelty-free, paraben-free and formaldehyde-free. We carefully curate our skincare, beauty and wellness range to align with our commitment to clean, considered beauty without compromising on performance. Our focus is on premium, results-driven products that combine thoughtful formulations with professional skincare and beauty innovation.
How should I store my skincare products?
Most skincare products should be stored in a cool, dry place away from direct sunlight, excessive heat and moisture. Always replace lids and caps securely after use and follow any specific storage directions provided on the product packaging. Correct storage helps protect the stability and integrity of active skincare formulations.
Do you offer international shipping?
At this time, Salt and Light Official ships within Australia only. We offer standard and express Australia-wide shipping, as well as our 24-hour Skin Concierge Service for customers in selected Melbourne postcodes.
What payment methods does Salt and Light Official accept?
We offer secure and convenient payment options including PayPal, Google Pay, Apple Pay, Afterpay, credit cards and debit cards. Available payment options will be displayed securely at checkout.
Why choose Salt and Light Official for professional skincare?
Salt and Light Official was created to offer something more personal than a traditional online skincare store. We bring together professional skincare, carefully curated brands, personalised guidance, genuine value and convenient delivery in one Australian destination. Whether you are shopping from Melbourne, regional Victoria or elsewhere in Australia, our aim is to make professional skincare easier to understand and more enjoyable to shop. For customers in selected Melbourne suburbs, our Skin Concierge Service adds another level of convenience with local delivery within 24 hours. And if you are unsure what your skin needs, our complimentary personalised skincare consultations are here to help. Clean. Clinical. Curated.

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