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Frequently asked questions
What's the best way to store skincare products?
Keep your skincare products in a cool, dry place away from direct sunlight to ensure they stay effective.
What brands do you sell ?
Our brands include Ginger & Me, Neurocosmedics, O Cosmedics, DP Dermaceuticals, Frank Simple & SUZY. Wherever possible we try to source Australian owned and Australian made clean beauty products.
How do you ship orders?
We ship fast across Australia with tracked delivery via Australia Post. Free standard shipping on orders over $100, with express delivery available at checkout. Free shipping and gifts are applied automatically — no code needed.
Do you offer international shipping?
Currently, we only ship within Australia. We offer fast, reliable shipping options to ensure your products arrive quickly and safely.
What type of products do you offer?
All of our skincare, hair care, body care, makeup, nutricosmetics, candles and diffusers are cruelty-free, paraben-free, and formaldehyde-free, reflecting our commitment to ethical beauty. We try to source Australian made and owned wherever possible.
Are your products cruelty-free?
Yes, all our products are cruelty-free, paraben-free, and formaldehyde-free. We are committed to ethical beauty and only offer products that meet these standards.
What payment methods do you accept?
Secure payments accepted include PayPal, Google Pay, Apple Pay, Afterpay and Credit & Debit Cards.
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